Terms & Conditions

The Essentials

If you do not wish to read through all the small print, these are the main points to bear in mind:

  • Numbers
    We cannot run a tour with fewer than two passengers. If you are a single traveller, then please check with us before making a booking to ensure that you won’t be alone. The maximum number we can accommodate is 12.
  • Charges
    Unless specifically stated as otherwise, the price of our tours does not include admission to the attractions we may visit along the way. There is no obligation to enter these attractions, but if you do, then you will be required to pay any entrance charges yourself.
  • Food & Refreshments
    Our minibus is fitted with an electric coolbox, and refreshing drinks will be offered to our guests free of charge. We will also stop from time to time along the route, and guests are welcome to visit shops, pubs and restaurants, as time allows. However, we cannot be responsible for meeting any costs incurred, and guests will be required to supply or purchase their own lunches and snacks.
  • Animals & Pets
    For the comfort and security of fellow passengers, we regret we cannot carry animals and pets. If you rely upon the aid of a registered Dog for the Disabled, such as a Guide Dog, then please Contact us before making a booking and we will do our utmost to accommodate you and your dog.
  • Disabled Passengers
    We will do our best to carry disabled passengers on our tours, but please be aware that our minibus is not specially adapted for wheelchair users. Unless capable of being folded into a compact space, we also cannot always guarantee to be able to accommodate wheelchairs on the tour. Please Contact us before making a booking.
  • Route & Itinerary
    Our itineraries and the routes we follow may be subject to change. They may also be dependent upon the weather, prevailing traffic conditions and other circumstances beyond our control. Tours may occasionally have to be cancelled due to extreme weather conditions, such as heavy snow, flooding or strong winds (which can bring down trees and endanger travel) or force majeure. If it proves necessary to cancel a tour, we will endeavour to contact all booked passengers as soon as possible. Where possible, the tour will be rescheduled or a full refund will be offered.
  • Availability
    The availability of spaces stated on the website is as up-to-date as it can be, but bookings taken through other means may not always be registered on the site immediately. If we cannot accommodate you on a tour that you have booked through the website, for whatever reason, we will always do our utmost to find an alternative date or time that meets your requirements. If this proves impossible, then we will refund you in full.
  • Timing & delays
    Each tour begins at the time and place stated. It is incumbent upon each guest to be ready to depart on time. In consideration of other passengers and their enjoyment of the day, departure will not be delayed, even if a passenger with a confirmed booking has not arrived.
  • Insurance & Liability
    Passengers are covered by our general Public Liability Insurance, but this has limited and strictly enforced liabilities. Guests are advised to take out their own travel and personal insurance cover, and it is their own responsibility to do so. We visit a number of attractions en route, and these are owned or operated by third parties. We cannot be liable for any damage, loss or injury incurred while visiting these sites, or for unscheduled closure or restriction to services they may impose.
  • Children
    Children under 18 are welcome on our tours, but must be accompanied by at least one parent, guardian or responsible adult. Families are advised that the tours are not suitable for the under fives.
  • Luggage
    Luggage space aboard the minibus is at a premium. Guests are requested to restrict their baggage to one modestly-sized bag, whether a small carry-all, shoulder bag or a camera case. We reserve the right to refuse to carry larger suitcases, rucksacks, panniers and trolleys unless in exceptional circumstances.
  • Smoking
    Under current legislation, smoking is not permitted in any of our vehicles.

The ‘Smaller’ Print

The following paragraphs represent our full Terms & Conditions, and also include additional information which may be of use or interest to our guests.

Bookings, Payment & Tours

Booking a Tour
If you wish to book a tour with Cotswold Exploring, you can do this through the website. However, if the dates you are considering are at very short notice, it is advisable to Contact us first, either by telephone or by email, to ensure that your chosen tour is on schedule, and there is availability of space on the date you’ve chosen.
If you make a booking through the website, you will receive an automatic acknowledgement. This is not confirmation of your booking! This is merely the website’s programming letting you know that your booking has been successfully submitted to us. We will send you a personal email shortly afterwards. This email will be confirmation that your booking has been accepted, and that the dates and times you’ve selected are possible. If you co not receive this email within 24 hours, please Contact us again. In rare circumstances it may not be possible for us to accommodate your request, and we will give a full and detailed explanation of the reasons – see below.
If you book online within 24 hours of departure you must also telephone Cotswold Explorer to allow us to offer immediate verbal confirmation of your booking. If you do not, we cannot guarantee your booking will be successful.

Payment
You may pay using one of the following methods:
Through the website: From your chosen tour, select the Availability tab, and then click on your chosen date. Various options will open up below. Complete the booking process, checking that details are correct as you move from page to page. If you omit certain details, or make a mistake, you may be prompted. At the end of the process, you will be able to pay using PayPal, certain (but not all) credit or debit cards, or by direct bank transfer.
By Cheque: If you are booking well in advance, it may be possible to send us a cheque payable to “Cotswold Exploring” for the full amount due. However, cheques must be in Pounds Sterling and drawn on a British bank. Please Contact us if proposing to use this method.
By International Postal Order: This should be in Pounds Sterling, and can be purchased from most Post Offices. As with cheques, please Contact us if proposing to use this method.
By Bank Transfer: Please note that you will have to cover all the costs and bank charges. If you wish to use this method, please Contact us in order to confirm bank details etc.
Using Cash: We regret that we cannot accept payment in cash, either in advance, or on the day.

Cancelling or Changing your Booking
If you need to make alterations to the details of your booking, we will do everything we can to help. Cancellation or amendments to the booking must be made in writing.
Bookings cancelled up to 7 days before the date of the tour will receive a full refund.  Bookings cancelled 2 – 7 days before the date of the tour will receive a refund of 50% of the price of the tour.  We regret we can offer no refunds for tours cancelled with less than 48 hours notice.
On the occasion that a guest fails to arrive on time for the departure of the tour, the total amount of the fee will be retained and no refund will be offered.
In the case of a request to change the date and/or time of a confirmed booking, a £15 administration fee may be charged, at the discretion of the company.

These cancellation charges may be implemented in all cases. We recommend that you are fully covered by a comprehensive travel insurance policy.
Cotswold Explorer reserves the right to cancel trips under exceptional circumstances (as previously stated). In such cases clients will be promptly informed and offered either a transfer to a substitute tour, or an alternative tour provided by another operator, or a full refund of any monies paid to Cotswold Explorer.

Late Arrival
Our tours work to a tight schedule, and it is not possible for us to delay departure by more than a few minutes – if at all. We encourage all passengers to arrive at least 15 minutes before the scheduled departure time, and to be ready to depart promptly at the time and place agreed. No refunds will be given for those who arrive late or miss the tour.

Liability
Passengers are covered by our general Public Liability Insurance, but this has limited and strictly enforced liabilities. Guests are advised to take out their own travel and personal insurance cover, and it is their own responsibility to do so. This should include appropriate and adequate insurance to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents, and any expenses associated with cancellation or curtailment of a tour. The client is also uniquely responsible for loss of or damage to baggage or personal possessions or consequential loss arising therefrom. In the event of client illness or client injury then the client must accept responsibility for any medical costs incurred and Cotswold Exploring shall not be liable to refund any part of the tour cost.
We visit a number of attractions en route, and these are owned or operated by third parties. We cannot be liable for any damage, loss or injury incurred while visiting these sites, or for unscheduled closure or restriction to services they may impose.
Cotswold Exploring accepts no responsibility for accidents occurring during the course of tour.
All Cotswold Exploring guides are members of the Oxford Guild of Guides and hold the guiding qualifications of the Institute of Tourist Guiding in London. Guests must at all times abide by the directions of the Tour Guide.
Cotswold Explorer reserves the right to terminate a tour if, in the opinion of the company, the behaviour of a guest or a group of passengers is, or is likely to be, disruptive, dangerous or upsetting to other people, or if such persons have caused or are likely to cause damage to property. Cotswold Explorer will not pay any refund or costs incurred by a client in the event that a tour is terminated due to unacceptable behaviour.

Comments & Complaints
We want our guests to enjoy their tour, and tell others of their experience with Cotswold Exploring. We rarely get complaints, but if you do have any concerns about your tour or the service you’ve received, then please tell the guide or the driver straight away. They will make every effort to resolve the problem immediately. In the event that a complaint cannot be resolved on the day, then please write to us as soon as possible.
We welcome comments and suggestions. If you have a good idea about ways in which you think our tour could be improved, please let us know! If you enjoy the tour, then tell the world. We have a very active page on TripAdvisor, as well as pages on Facebook and Twitter. It will be wonderful to meet you there!

Foreign Language Tours
Upon request, every effort will be made to find a guide that speaks your language. However, this may not always be possible, especially on a scheduled tour that you share with other passengers. If you specifically requested a foreign language guide, and we agreed to meet your requirements but, for whatever reason, are subsequently unable to do so, then you will be free to cancel your booking and a full refund will be offered.

School Tours
We welcome bookings from schools and educational establishments, and will be happy to tailor a tour to the specific needs of pupils and students.
When making a booking, schools and colleges should nominate a leader who will be responsible for the group, with at least two adult members of staff accompanying every ten pupils or part number thereof. They should also inform us of the age range of the students and, where applicable, the sphere of interest or course being studied. Please provide this information at the time of making a booking.
English Tours for Foreign Students
Guides can be booked to match the English level of the Group: Beginners or Intermediate. Please specify the level required on the Booking Form.
Fee Conditions
Each group leader counts as one person and there are no free places on tours and no price reduction for children.

Other T&Cs
In addition, Cotswold Exploring Limited is protected by a series of standard “Force Majeure” clauses relating to rare instances where, due to circumstances beyond our immediate control, we may be forced to make changes to a tour, or even cancel a booking. If you would like to receive a copy of these, please Ask.

Data Protection & Website

Privacy
We are firmly committed to respecting the privacy of our clients. We will never share any of your details with a third party. If you are on our mailing list you will only receive communications from us that we believe are relevant to your interests, such as new tours or special offers, and you can remove yourself at any time from our list either by writing to us (see our Contact us page for full details) or by sending a blank email with “Unsubscribe Mailing List” in the subject line. Unless required to do so by law, we will never otherwise share, sell or distribute any of the information provided to us by our clients without their specific consent.

The Website
This website employs ‘cookies’ (see below ) for two reasons. Firstly, to allow us to monitor general non-specific statistics relating to traffic visiting the site, and secondly, to enable our clients to access their own records of bookings and reservations.
We never check or examine cookies individually. Analytical cookies allow us to monitor some very general statistics about the website and the traffic that visits it. Using Google Analytics and other similar webmaster tools, we can assess the volume of visitors to the site, as well as where visitors are coming from, the links they have used to reach the site, keywords they may have used in search engines, and so forth. We do not have the facility to make any further use of the information that these generic cookies may contain, and they are, at all times, anonymous.
If you place a booking with us, the details you submit will be placed securely in our database. Those details allow us to process your booking quickly and efficiently, and without this mechanism, it would be difficult for us to offer the kind of service of which we are very proud. It would also be impossible for us to offer an on-line booking facility. In addition, these details will always remain accessible to you, allowing you to log in at any time to check the details of your booking.
Changing your browser settings to decline cookies will enable you to opt out of the anonymous analytical data collection, should you wish to do so, but it may also restrict the level of service that we can offer to you, as a guest on one of our tours.

Cookies
A cookie is a small text file placed on your hard drive by a web page server. They are usually stored in a folder entitled “Temporary Internet Files”. Where this folder is sited on your computer’s hard drive will depend upon the operating system you use. Please note that cookies cannot be used to run programs or deliver viruses. They do not contain information that can be used to identify you personally. Cookies simply enable website managers to track visitor numbers and routes through their web sites.
Most web browsers automatically accept cookies, but you can opt out by changing your browser settings. If using Windows, please check your Internet Options dialogue via Control Panel, or under the “Tools” drop-down menu in Internet Explorer. In Google Chrome, the cookie control facility can be found under the “Options” dialogue within the wrench drop-down menu. Access in Firefox is via Tools/Options/Privacy.

Errors
The information given on this website has been carefully checked and we believe that it is correct at the time of writing. However, we reserve the right to make alterations and improvements to the tours that we offer. In addition, we cannot be held responsible for changes implemented by third parties, either to prices or details of attractions and services.
This website has been created and published in good faith, and in the belief that references, prices and content is factually accurate. If you discover errors, or you have additional relevant information that you feel might be of use to us, or to other visitors to this site, please let us know. We are always happy to develop and improve the content of the website.
If you encounter any problems with the website, such as broken links or problems with functionality, please contact our webmaster.

Copyright & Content

Photographs & Content
This website is in the public domain. You are therefore granted personal, non-transferable and non-exclusive access to read and reference the content of this website for your own personal use. However, you are reminded that all intellectual property rights, whatever their form, are copyright Cotswold Exploring or by the photographers and copywriters who have worked with us to create the site. The dissemination and use of that material within a context outside your own personal use may contravene copyright laws and could result in legal action. This is particularly so in relation to this site’s photographic and textual content. No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. If you wish to use content sourced from this website, please feel free to Contact us for advice. If you would like permission to use any image from this site for editorial purposes, or to request high resolution versions of the images featured here, please Contact us .

Liabilities & Links
The use of this website and the content is at your own risk and we cannot be held liable or responsible for any matters arising therefrom. This website contains links to other sites. We cannot assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice, or statements contained within these sites, and when you access such sites, you are doing so at your own risk. In providing links to these other sites, we are in no way acting as a publisher or disseminator of the material contained thereon and we do not monitor or control such sites. A link to another site should not be construed to mean that we are affiliated or associated with the site, and we do not recommend or endorse any of its content, including without limitation any hyper-links to or content found, on the other web site. The mention of another party or its product or service on this web site should not be construed as an endorsement of that party or its product or service.


© 2017 Cotswold Exploring Limited
The Turret House, St Mary’s Walk, North Aston, OX25 6AA, England